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Upgrading Exchange 2007 Clusters to SP2

In the Exchange Organisation I look after at work, we have quite a few Exchange Clusters. We have SCR & SCC clusters across multiple sites and ran by different subordinate administrators.

With the release of SP2 for Exchange 2007 we went about testing implementing SP2 and getting it rolled out. Unfortunately, our test lab doesn’t include any clusters, something we’ll have to address now, but I digress.

We installed SP2 on the Exchange servers we manage ourselves without issue, again, no clusters.

When it came time for the local admins to install SP2, they hit a problem on their Exchange Clusters. Following the steps described in this Technet Article - http://technet.microsoft.com/en-us/library/bb676320.aspx the attempts failed with the following error…

You must be a member of the 'Exchange Organization Administrators' or 'Enterprise Administrators' group to continue.

on inspection of the ExchangeSetup.log the prerequisites check failed with the following error.

[ERROR] The operation could not be performed because object '<server>' could not be found on domain controller '<domaincontroller>.<domain>'.

The install works fine with Exchange Organisational Administrator permissions, but it’s not ideal to go around each cluster and do it ourselves, we have quite a few and don’t want the blame for any subsequent failures.

We logged a call with Microsoft over a week ago now, and have been troubleshooting with them. They can reproduce our problem in their labs. Until then, it looks like we’ll have to upgrade the clusters ourselves.

I’ll post an update as soon as / if Microsoft come back to us with a solution.

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